Blue Ninja Julie first came across the term ‘operating rhythm’ way back when she was working in the Resourcing Centre of Excellence at a major UK bank pre-financial crash. It seemed a very fancy term to simply define the regular things you do as part of your job. The...
When we run a business, we should be able to impart how our product or service may help in resolving our [potential] customer’s needs. In client delivery it’s called pain points – it refers to various problems or issues that your customers face and what you do...
Working from home has become the new normal and businesses have had to adapt quickly to a new environment for their teams. One of the critical areas to be redeveloped is communication. There are a lot of different communication tools available and many are free to...
Processes and procedures can be confusing and many commit the mistake of using them interchangeably. A process provides a high-level view of the different tasks needed to get things done while a procedure is lower level and adds details to the elements that go into...
A process is a beautiful thing. It moves a business seamlessly from one step to another, culminating in the achievement of the goal of the process. It follows rules and structure. This is an ideal scenario and in most businesses, a process is not a beautiful thing....
