Blue Ninja Julie first came across the term ‘operating rhythm’ way back when she was working in the Resourcing Centre of Excellence at a major UK bank pre-financial crash. It seemed a very fancy term to simply define the regular things you do as part of your job. The...
A standard operating procedure or SOP details the steps or instructions needed to be performed to carry out a process, as well as the scope and who performs the specified task. Your SOP document, therefore, needs to be well written: simple, clearly worded and labeled...
As your business documents begin to pile up, your organisation needs to have a proper records management policy and archiving in place. Otherwise, you run the risk of losing your data and enduring weeks of downtime due to catastrophic events like fire, flood, hardware...
Processes and procedures can be confusing and many commit the mistake of using them interchangeably. A process provides a high-level view of the different tasks needed to get things done while a procedure is lower level and adds details to the elements that go into...
